Refund and Returns Policy

Last Updated: 4th October, 2024

Thank you for shopping with Costigos Collection. We hope you love your purchase, but if you are not completely satisfied, we’re here to help.

1. Returns

Eligibility: You may return items within 30 days of receiving your order, provided they are unworn, unused, and in their original packaging with all tags attached.
Non-Returnable Items: Customized items, sale items, and gift cards cannot be returned.

2. Return Process

To initiate a return:

Contact Us: Email us at sales@costigoscollections.com or call +2348021021218 to request a return authorization.
Packaging: Securely package the item(s) with all original packaging and documentation.
Shipping: Ship the return package to the address provided in your return authorization. You will be responsible for return shipping costs unless the item was received defective or incorrect.

3. Refunds

Processing Time: Refunds will be processed within 7-14 business days after we receive and inspect your returned item.
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will arrange for a replacement or refund as appropriate.