Cotigos Collection Return Policy
At Cotigos Collection, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make the process easy for you.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Shoes must be unworn, undamaged, and in their original packaging, including all tags and accessories.
- Sale items are eligible for exchange or store credit only.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at sales@costigoscollections.com or through our website’s contact form to initiate your return.
- Return Authorization: We will provide you with a Return Authorization (RA) number, which must be included with your return package.
- Pack Your Item: Carefully package your unworn shoes in their original box. Include the RA number and any other required documentation.
- Ship Your Return: Send your package to the address provided by our customer service team. We recommend using a trackable shipping service.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. In such cases, we will cover the return shipping.
Refund Processing
- Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- Please note that shipping charges are non-refundable.
Exchanges
- If you would like to exchange your shoes for a different size or style, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange for a replacement or refund.
Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team at sales@costigoscollections.com or call us at [phone number].
Thank you for shopping with Cotigos Collection! We appreciate your support and look forward to serving you again.